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ADEC Innovations Appoints Joseph Favata as the Global Chief Marketing Officer

16 August 2024 – ADEC Innovations is pleased to announce the appointment of Joseph Favata as the company’s Global Chief Marketing Officer (CMO). Joe will be a key strategic driver for the “One ADEC, One Voice” vision and initiatives. Joe brings extensive marketing and leadership experience across healthcare, outsourcing, finance, technology and impact-focused solutions. His expertise encompasses brand management, marketing strategy, digital and field marketing and market research. In his previous leadership roles, Joe served as Chief Vision Officer at Nickel City Sage and Chief Marketing Officer & Vice President at Acclara. He also held various leadership positions within the Healthcare Financial Management Association (HFMA), currently serving as a President-Elect for the Empire NY Chapter and Sponsorship Chair for Region 2. Joe’s passion for sustainability and commitment to helping organizations articulate their missions and drive positive change align perfectly with ADEC Innovations’ core values. Upon his appointment, Joseph Favata commented, “I am incredibly excited about the opportunity to work alongside brilliant minds and notable brands. Together we aim to provide impactful solutions for our industries and the environment.” Joe’s extensive background supports ADEC Innovations’ goal to drive progress and deliver results across our various businesses. His leadership will be instrumental in advancing our #OneADEC vision, fostering unity, collaboration and impactful innovation. We are thrilled to welcome Joe to the ADEC Innovations team and look forward to the expertise and vision he will bring to our organization.
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Announcements

ADEC Innovations appoints Brenden Faber as the new Chief Operating Officer

7 May 2024 – ADEC Innovations announces the appointment of Brenden Faber as the new Chief Operating Officer (COO) of the group, effective April 22, 2024. As we continue to grow and evolve as a Global Business Services (GBS) organization, it is essential that we build connectivity and solidify our unified approach to the market. Brenden’s joining ADEC Innovations marks another significant step towards our ‘One ADEC, One Voice’ initiative. Brenden brings a wealth of experience in operational excellence and strategic leadership, aligning with our objective to accelerate progress and deliver results from across our various businesses. Brenden previously served as President of First American Exchange for 18 years. He also took up various senior leadership roles and First American Title Insurance Company-National Commercial Services, Commercial Due Diligence Services, and First Security Business Bank. Brenden holds a Juris Doctor degree from Gonzaga University School of Law and a bachelor’s degree in finance from the University of Utah.
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Announcements

ADEC Innovations Joins the Impact Sourcing Alliance

London, 9 February 2024 – ADEC Innovations, a leader in global business services focused on Sustainability, Environmental Social and Governance (ESG), Resiliency, Adaptability, and Impact, proudly announces its membership with Impact Sourcing Alliance, furthering its commitment to driving positive social change through sustainable business practices. “Impact is a central tenet of our brand and our product and service offerings. Impact sourcing, the practice of intentionally hiring and providing career development opportunities to individuals who otherwise have limited prospects for formal employment, aligns perfectly with our core values of social responsibility and sustainability. Being a member of Impact Sourcing Alliance, ADEC Innovations aims to contribute to the network of companies dedicated to leveraging the power of impact sourcing to create opportunities for marginalized communities worldwide,” says ADEC Innovations co-founder and Group CEO Jim Donovan. “The Impact Sourcing model continues to gain traction as more companies recognize the potential of impact sourcing not only to improve their bottom line but also to create positive and social impact by providing employment opportunities to marginalized groups, be it rural communities, unemployed youth, single parents and differently abled individuals,” explains Matt Clarke, Director of Workforce Solutions at ADEC Innovations. ADEC Innovations’ Impact Sourcing hub in Kenya, which provides employment to around 279 local residents is a prime example of Impact Sourcing in action; Matt adds, “Our Kenya operation provides people from local communities, including many from rural backgrounds, with long-term employment opportunities, skills development and economic growth. We look forward to showing the benefits of Impact Sourcing, sharing experiences and best practices from this hub and our other global locations to the rest of the impact sourcing community.” Working with providers and partners like ADEC Innovations, the Impact Sourcing Alliance will showcase best practices, success stories, frameworks and methodologies of the community on Impact Sourcing. Committed to sustainable development and Impact Sourcing, ADEC Innovations has over 40 years of group experience in professional services, enterprise technology, workforce solutions and impact solutions. For more information, contact us. Find out more about the Impact Sourcing Alliance.
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In the News

ADEC Innovations listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2023, Everest Group, 2023

London, 16 January 2024 – The growing interest in sustainable and responsible business factors is driving the widespread adoption of impact sourcing amongst enterprises and providers. That’s according to the Impact Sourcing State of the Market 2023, Everest Group, 2023  The report provides a comprehensive analysis of the current state of the market, unpacking the concept of impact sourcing, the impact sourcing landscape, provides perspectives from both provider side (talent management) and buyer side (what buyers are seeking), and forecasts an outlook for the industry in 2024.   ADEC Innovations has a long history of creating employment opportunities for remote and underprivileged communities both onshore and offshore, and as an impact sourcing provider, we’re proud to be mentioned in the report as an impact sourcing specialist.  Impact sourcing speaks directly to our brand values to drive organizational value and deliver impact, for our clients and the communities in which we operate.   We remain committed to sustainable development and developing our impact sourcing initiatives and, as such, are expanding our delivery capabilities by opening new centres. For more information, contact us.  Read the full report: Impact Sourcing State of the Market 2023, Everest Group, 2023 
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Enterprise Technology

ADEC Innovations Featured in Independent Analyst Case Study

The independent research and advisory firm Verdantix has researched the carbon management solutions market, to help clients understand how end-to-end solutions can support their emissions management, reporting and reduction activities, and meet the requirements of disclosure regulations and decarbonization targets.As a result1, Verdantix defines ADEC Innovations as “a strong fit for firms tackling complex supply chain emissions”, and as a “supply chain specialist, with particular strengths and flexibility in emissions data acquisition and management”.

Verdantix research shows that firms’ IT leaders are eager to partner with sustainability leaders, but lack the time and resources to deliver; for these kinds of organizations, ADEC’s combination of custom software and manpower is particularly compelling. Read the full case study about ADEC Innovations

[fusion_button link=”https://marketplace.adec-innovations.com/wp-content/uploads/2024/01/Verdantix-ADEC-Innovations-Targets-Complex-Supply-Chain-Management-Needs.pdf” download=”Verdantix-ADEC-Innovations-Targets-Complex-Supply-Chain-Management-Needs” target=”_blank” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”default” linear_angle=”180″ stretch=”default” icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Download Case Study[/fusion_button]

1 Verdantix, ADEC Innovations Targets Complex Supply Chain Management Needs, December 2023

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Announcements

ADEC Innovations Unveils ADEC SiteRisk, a Comprehensive Property Risk Management Platform

[fusion_builder_container type=”flex” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” border_style=”solid”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” border_style=”solid” border_position=”all” spacing=”yes” background_repeat=”no-repeat” margin_top=”0px” margin_bottom=”0px” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” hover_type=”none” first=”true” background_blend_mode=”overlay”][fusion_text hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” animation_direction=”left” animation_speed=”0.3″] Conklin, New York, October 18, 2023 – ADEC Innovations, a global leader in environmental, social, and governance (ESG) solutions, is pleased to announce the expansion of its trusted property risk assessment tool, “RiskFacts,” into the comprehensive property risk platform “ADEC SiteRisk.” This evolution comes in response to the changing landscape of the commercial real estate industry, warranting a more robust property risk assessment and management program amongst industry players. The commercial real estate industry has been experiencing remarkable activity and changes – from shifting workplace expectations and practices, rising interest rates, increasing climate change impacts and other environmental risks, etc. All these emphasize the essential need for reliable risk assessment tools. Regulatory changes proposed by the U.S. Environmental Protection Agency (EPA) further underscore the critical importance of better risk assessment and management in the industry. A recent study published in the journal Nature Climate Change indicated that the U.S. real estate market may be overvalued due to unrealized environmental risks, likewise highlighting the significance of comprehensive property risk assessment. ADEC SiteRisk represents a significant enhancement in the field of property risk management. The platform offers a comprehensive suite of solutions, to efficiently respond to the growing industry challenges and its ever-evolving landscape. ADEC SiteRisk solutions include the following:
  1. Risk Reporting Capabilities: ADEC SiteRisk offers specific services for environmental property risk assessment, including Phase I Environmental Site Assessments (ESA), Records Search and Risk Assessment (RSRA), Environmental Professional (EP) Opinions, and Property Risk Reports.
  2. Environmental Database Expansion: Users can now evaluate properties against government environmental databases, accessing millions of records from over 2,000 databases.
  3. Portfolio Monitoring: ADEC SiteRisk empowers clients to monitor their current property portfolio holdings and evaluate critical changes in database findings.
  4. Customizable Views: Building on RiskFacts’ features, users can continue to tailor the information they receive about a subject property.
  5. Property Risk Reports: ADEC SiteRisk’s Property Risk Reports provide an essential evaluation of a site and help determine what further assessments or mitigation strategies are needed to create sustainable, resilient solutions to property environmental threats.
The ADEC SiteRisk platform features a user-friendly interface, enabling clients to easily identify potential environmental risks surrounding their property(s). Users can gain a comprehensive understanding of surrounding zones influencing a property, such as brownfields areas, superfund sites, federal wetlands, FEMA 100-Year flood plains, and pipelines. Additionally, users benefit from robust environmental expert opinions to determine further assessments needed or to create effective mitigation strategies. “We are excited to introduce ADEC SiteRisk as the evolution of RiskFacts,” said James M. Donovan, CEO of ADEC Innovations. ” Commercial real estate landscape is characterized by adaptability, sustainability, and technological integration. Leveraging these trends, ADEC Innovations, through ADEC SiteRisk, provides stakeholders appropriate risk assessment tools tailored to their needs, empowering them to make informed decisions and efficient strategies, which ensure long-term success in this ever-evolving industry.” ADEC SiteRisk’s offering is relevant to a wide range of stakeholders, including municipalities, real estate brokers and owners, Real Estate Investment Trusts (REITs), banks, non-bank lenders, and insurance companies. The comprehensive platform provides cost-effective solutions tailored to the unique needs of these and other industry professionals. For further information about ADEC SiteRisk and its offerings, please visit adec-siterisk.com. Contact For media inquiries, please contact: Silke Delpeuch, Head of Marketing Enterprise Technology, media@adec-innovations.com [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ z_index_subgroup=”regular” background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true”][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
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Impact Solutions

A brief history of Impact Sourcing and why it’s important

Source:  What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell, Impact Sourcing is a talent-sourcing approach that creates employment opportunities for individuals with otherwise limited economic opportunities. Because the concept overlaps with similar ideas, like socially responsible outsourcing, it has evolved beyond its original focus. Now it encompasses broader social and impact goals, including gender equality and supporting local communities. Impact Sourcing encompasses offshore and in-country sourcing. Offshore the model often generates jobs for marginalised individuals in emerging economies (e.g., India, Kenya, the Philippines, Zimbabwe and more) The in-country approach includes creating employment by bringing operations to areas with low employment or employing from marginalised groups, like long-term unemployed, veterans and people with at-home care responsibilities. Recently, the definition of Impact Sourcing has come under debate (and rightly so). The challenge of outlining a set of parameters which are prescriptive yet open to a range of applications has led to hurdles in its success measurement. As James Donovan, Group CEO of ADEC Innovations, a business process outsourcer (BPO) with an Impact Sourcing focus, reflected in a post following IAOP’s Outsourcing World Summit in 2023 – “Is Impact Sourcing about numbers? Is it about pure philanthropy?”. Grasping the history and evolution of Impact Sourcing approaches can help shape our understanding of the current and future applications. History of Impact Sourcing The concepts linked to Impact Sourcing have been around for several decades. Back in the 1970s, the practice of “rural sourcing” emerged in the US to provide employment opportunities to individuals in rural areas, and since then, the concept has grown. The 2000s – The term emerges In the years preceding the 2000s, offshoring gained ground with outsourcing partners establishing centres in countries like India and the Philippines. The primary driver for offshoring was to deliver operational cost reduction without compromising service quality or customer satisfaction. Moving work offshore gave rise to millions of new skilled jobs, enhancing economic conditions for workers, families, and communities and fostering a burgeoning middle class. This era birthed Impact Sourcing – a strategic approach that intentionally utilises sourcing tactics to channel these economic gains for widespread positive impact. The term “Impact Sourcing” was coined by the Rockefeller Foundation to describe this more intentional approach to employment that prioritises social impact. The 2010s – The development  In addition to global work, the foundation supports the development of the outsourcing sector in Africa by providing job matching to help connect skilled youth and employers and supporting the business environment in countries to make them better places for outsourcing. 
  • 2012s – The United Nations Global Compact launches the Business Call to Action, which encourages companies to commit to inclusive business models, including impact sourcing.
  • 2013 – Digital Jobs Africa Launched by Rockefeller Foundation
  • 2016 – The Global Impact Sourcing Coalition (GISC) is established to promote the practice of Impact Sourcing and help organisations measure and report on their social impact.
  • The Outsourcing Industry and Entrepreneurship Summit (OIES) is held in Kenya to promote Impact Sourcing as a tool for economic development in Africa.
  • 2018 – The World Bank releases a report on the potential of Impact Sourcing to create jobs and reduce poverty in developing countries.
This period also saw more outsourcing providers set up initiatives and operations in ways that drove Impact Sourcing uptake, for example:
  • ADEC Workforce set up operations delivering back-office, data entry and image annotation solutions in Kenya and the Philippines. Bringing employment and training to individuals in more rural areas by opening offices outside of tier 1 cities.
  • CloudFactory was set up to connect people in developing countries to digital work, thereby creating economic and social impact.
  • Daproim Africa started offering data entry, transcription, and digitization services while creating jobs for disadvantaged individuals in Kenya.
  • DDD set up Impact Sourcing Service in several countries, providing data entry, content moderation, and other services while creating jobs for marginalized individuals.
  • Samasource gained prominence for providing digital work opportunities to marginalized communities in countries such as Kenya, Uganda, and India.
The 2020s – The renaissance Having been halted by the pandemic, Impact Sourcing initiatives are once again gaining momentum. As a growing number of companies and organisations recognise its potential to create positive social and economic impact with this sourcing model. Also, technology and increased internet connectivity are making it easier to connect with remote workers. Cloud-based solutions open new engagement avenues for Impact Sourcing models with more reliable real-time communications channels and work streams. As the focus on Impact Sourcing grows, a need for industry standards and certifications and coalitions has also become more evident. Recently, various initiatives have sprung up to address this need from various angles:
  • 2020 – the Impact Sourcing Champions Index start being applied to assess the number of workers employed, the quality of the jobs created, and the level of engagement with stakeholders.
  • 2022 – Analyst interest picks up as Everest publishes a report on The Growing Need for Inclusive Talent Models: Learning from Impact Sourcing Specialists
  • 2023 – Global Sourcing Association, in collaboration with IAOP, started to work towards the Global Sourcing Standard within social sourcing, which aims to create more inclusive and balanced impact sourcing.
  • 2023 – Intelligent Sourcing introduces The Impact Sourcing Alliance, a resource for senior sourcing professionals looking for more information, vendors and connections in all areas of Impact Sourcing.
Impact Sourcing today and into the future As an idea, Impact Sourcing is gaining more prominence, but across the vast BPO landscape, this sourcing model is still accountable for only a fraction of jobs. The model has the potential to address a wide range of social and economic challenges by expanding job opportunities, improving economic development, alleviating poverty, promoting social equality and environmentally responsible practices. Adopting Impact Sourcing still faces hurdles, encompassing impact measurement, skill development and market acceptance. Addressing these challenges requires collaborative efforts from various players, including governments, businesses, NGOs, local communities and Impact Sourcing providers. The good news is that the movement towards multi-stakeholder collaboration is happening right now. Since the start of 2023, we’ve seen more stakeholders on the BPO buyer, provider and industry body side join the Impact Sourcing conversation. The next step remains to ensure we can go from discussion into more tangible action, creating a new chapter in the history of Impact Sourcing.  
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Announcements

An Outsourcing Industry Professional’s Guide to Social Sustainability in ESG

[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ z_index_subgroup=”regular” background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true”][fusion_imageframe image_id=”1470|full” custom_aspect_ratio=”100″ lightbox=”no” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” align_medium=”none” align_small=”none” align=”none” hover_type=”none” caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″]https://www.adec-innovations.com/wp-content/uploads/2023/06/ADEC_WFS_SMP_Whitepaper_1200x628.jpg[/fusion_imageframe][fusion_text hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” animation_direction=”left” animation_speed=”0.3″]

An Outsourcing Industry Professional’s Guide to Social Sustainability in ESG

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ z_index_subgroup=”regular” background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true”][fusion_text hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” animation_direction=”left” animation_speed=”0.3″] Environmental, Social, and Governance (ESG) considerations are gaining prominence in the dynamic world of business process outsourcing (BPO). Being human-centric, BPO providers and clients must put Social Sustainability at the heart of operations. But with various legal requirements, reporting frameworks, changing priorities and sprawling data collection requirements and little guidance – this is easier said than done. To help outsourcing industry professionals navigate the complexities of Social Sustainability, we’ve penned this white paper with impact experts at GCEOA and BPO-veteran turned ESG advisor, Alistair Niederer. It aims to equip BPO professionals with a solid understanding of ESG and Social Sustainability. By reading it you can: [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ z_index_subgroup=”regular” background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true”][fusion_checklist icon=”fa-atom fas” iconcolor=”#002a39″ circle=”no” size=”22px” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_li_item] Grasp ESG and its relevance to the BPO industry [/fusion_li_item][fusion_li_item]Understand the Social Sustainability imperative for BPO providers and clients[/fusion_li_item][fusion_li_item]Get guidance on relevant metrics and data utilization for effective decision-making[/fusion_li_item][fusion_li_item]Set out steps to implement Social Sustainability practices in outsourcing activities[/fusion_li_item][fusion_li_item]Get inspired on how to leverage impact sourcing for positive social and economic outcomes[/fusion_li_item][/fusion_checklist][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” margin_top=”50px” border_style=”solid” 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lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” 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Get this white paper to gain insights needed to make informed decisions and drive positive social impact across outsourced operations.
[/fusion_text][fusion_fontawesome icon=”fa-play fas” size=”32″ rotate=”90″ spin=”no” linktarget=”_self” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” margin_top=”15px” margin_bottom=”5px” iconcolor=”#e36e33″ iconcolor_hover=”#e36e33″ circle=”no” bg_size=”-1″ border_radius_top_left=”0″ border_radius_top_right=”0″ border_radius_bottom_right=”0″ border_radius_bottom_left=”0″ animation_direction=”left” animation_speed=”0.3″ /][fusion_button link=”https://www.adec-innovations.com/wp-content/uploads/2023/06/An-Outsourcing-Industry-Guide-to-Social-Sustainability-in-ESG-White-Paper_6.pdf” target=”_blank” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”custom” button_gradient_top_color=”#0af2ff” button_gradient_bottom_color=”#1c687f” linear_angle=”180″ size=”xlarge” stretch=”no” margin_top=”15px” icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Download: Guide to Social Sustainability in ESG[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
Categories
Articles

Let’s Talk About Intentionality in Impact Sourcing

Article by James Donovan, ADEC Innovations Chief Executive Officer

When you’ve been around outsourcing and sustainability for as long as I have, you develop a complicated response to new buzzwords.  On the one hand, I’m thrilled by any new positive momentum towards a more sustainable future. On the other hand, I’ve seen a lot of exciting things slowly fade away. It happens. Yet every so often, buzzwords become something much bigger than any of us.

Recently, at the IAOP’s Outsourcing World Summit in Chicago, I found myself surrounded by a room full of people passionately exploring impact sourcing as a solution for businesses. And all I could think was, “Wow. This is really happening. The time is now.” To me, it’s a triumph that impact sourcing is something procurement departments talk about today. And I’m particularly impressed by how mature the conversation is.  But if we want to make sure all this momentum around impact sourcing makes a real difference, I think we need to start talking about intentionality.

What’s the intention behind impact sourcing? 

When it comes right down to it, the intention behind an initiative is always more important than the label you put on it. This is true if you’re changing core processes in a single business or if you’re facilitating sustainable development on a global scale. Because you can only measure the impact of any initiative in the context of its explicit goals. The intention is the measure.

In the case of impact sourcing, this raises some strategic questions across the ecosystem.  Is impact sourcing about numbers? Is it about pure philanthropy? For businesses, is the intention behind impact sourcing the impact itself? Or is it about the process used – the supply chain ESG reporting and management? There are no wrong answers here. But it’s important to be clear about intentions.  For outsourcers, how do we measure impact? Is employing a call centre in Rwanda more impactful than improving the diversity in a business’ executive ranks? The choice is hardly straightforward.  For the global community, exactly how much more responsible and accountable do we want to be for the way we hire and employ people around the world?

The answers to these questions will naturally vary across the community. But in my view, these are precisely the conversations we need to be having if we want to make sure impact sourcing is more than a buzzword.

Without a clear definition of intent, anything could be touted as impact sourcing. When that happens, it invariably muddies the waters. For instance, to some, impact sourcing might mean temporarily hiring people in a developing country. To others it might mean trying to help underemployed demographics like women with disabilities by providing them with education and job training. And to be clear, both of these are perfectly valid. But there’s a notable difference in intent and, in my experience, that difference matters.

At ADEC Innovations, we spend a lot of time thinking about whether we’re contributing more to the world than we’re taking from it. Some of our impact sourcing initiatives therefore tend to look a little bigger than usual. For example, we own and operate the only college in Silay in the Philippines. Why? Because our intention is to empower more young people with gainful employment through education. To us, that is what impact sourcing can be. At the same time we also have initiatives that accomplish job creation in a far more traditional sense.

We set up our ADEC Kenya delivery center just outside of Nairobi so we could bring employment opportunities closer to people who typically walk thirty miles a day just to get to work.  The intent is what drives these initiatives – far more than if the initiative is called one word or another. It’s what drives strategic choices like whether the impact sourcing needs to happen on or off-shore.

For instance, in Ireland, we partnered with Turas Nua in Ireland to help long-time unemployed people to build careers in the customer service industry. Even in the US, we’ve helped global businesses employ single American mothers who can only work remotely.

At the end of the day, what we want is a world where every member of the ecosystem does their part to contribute to common goals around sustainability. That everyone makes a sincere contribution they can sustainably commit to.  The intent matters because the measurability of these contributions matters immensely. It matters to the businesses spending money on these initiatives. And it most certainly matters to the people building their lives around the success of these initiatives.

The onus is on outsourcers

In every sector, in every country, populations and businesses are facing up to a diverse range of, frankly, existential threats. Between the impending fallout of aging populations and the millions of jobs being created and destroyed by AI, it’s clear to me that outsourcers are about to take on an even more prominent role in the global economy. As much as that should excite me, I’m also humbled by the responsibility it entails.

My hope is that as we move forward and deal with all these challenges, we do so with a clearer, more measurable view of what businesses want, what outsourcers can do and how the product of our endeavors impact the world. Impact sourcing could end up being some buzzword we forget about. Or it can be a catalyst for concrete change at a global scale.

The difference will be our collective intent.

 
Categories
Announcements

ADEC Innovations Launches DataAssured

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An end-to-end process for achieving greater supply chain transparency

London, UK – ADEC Innovations, a recognized global leader in delivering sustainable development solutions, announces the launch of DataAssured, a unique, end-to-end ESG data strategy, collection, processing, reporting and delivery solution. Providing ESG data as a service, DataAssured is not a single data management solution, rather it combines services and technology to help clients overcome their ESG data management challenges. Whereas most other providers deliver isolated ESG data solutions, such as sustainability consulting or ESG reporting software, ADEC’s DataAssured approach delivers a flexible, integrated, fully managed solution, assisting businesses where assistance is needed, helping clients secure ESG data management progress so they can achieve their short and long-term sustainability goals. With ADEC Innovations’ ESG data bureaus, DataAssured gathers relevant information for businesses that struggle to collect ESG data from their value chain and facilities. Once all relevant ESG data is collected, DataAssured analytical tools clean and process data in preparation for visualization and reporting. Companies can then share sustainability findings with investors, regulators, customers and employees. This improves transparency for ESG performance, enables stakeholders to make more informed decisions and builds trust for their brands. “It’s tough for companies to navigate, gather and process the overwhelming quantity of data they need for reporting credibly on their ESG performance. DataAssured eases the entire ESG data management process, ensuring businesses have an intuitive, nearly automated experience,” said James Donovan, CEO of ADEC Innovations. The launch of DataAssured is a significant step forward for ADEC Innovations as it expands its commitment to creating a positive global impact, enabling its clients to achieve greater sustainability through its combination of analytical and strategic expertise, technology enablement, comprehensive reporting and impact sourcing solutions. With DataAssured, ADEC’s clients can make informed, strategic decisions about how to reduce risk, save time, become more compliant and create business opportunities through their ESG initiatives. [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ z_index_subgroup=”regular” background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true”][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]