With operations across six continents, we’re a business processing outsourcing provider that helps organizations access skilled talent, scale, enter new markets and optimize operational efficiency and budgets.
Our BPO solutions support core and ancillary business functions and streamline operations. We offer a comprehensive suite of BPO services, including human resources, finance and accounting and customer experience. From simple tasks to complex process management, we do the hard work at optimized costs so that your business can thrive.
With 30+ years of outsourcing experience, ADEC understands the operational and financial challenges organizations face in driving efficiency at scale whilst also meeting social and environmental sustainability objectives and obligations for meaningful change.
We work with you not just to achieve productivity, efficiency and resilience, but to drive positive impact through purpose-driven, impact-focused outsourcing. With a comprehensive suite of BPO services, we support core operations and meet the unique needs of Shared Services and GBS functions.
Faced with inflation, geopolitical uncertainty and skills shortages, businesses are increasingly turning to business process outsourcing providers to achieve market growth and streamline operations.
Outsourcing companies with multi-shore operations help access a wider talent pool and mitigate risk. And partnering with sustainable outsourcing companies, such as ADEC, helps organizations advance their environmental and social sustainability goals.
Delivering the best-cost, scalable and flexible BPO outsourcing solutions across onshore, nearshore and offshore locations
Enabling clients to bring meaningful work to people who need it most while delivering on CSR and ESG goals with Impact Sourcing BPO
Providing certainty of outcome with our dedicated BPO workforce consistently achieving 99.5% across SLA
With delivery centers across the globe, we help you be more resilient and mitigate risk associated with geopolitics
We deliver industry-leading business process outsourcing services, CX and customer care, data processing, document management and data assurance solutions that help organizations and their Global Business Services (GBS) functions enhance operational efficiency.
Whether you are looking for back-office solutions, omnichannel capabilities, finance and accounting support or to outsource a specific process, we can deliver the personalized solution you need.
Our global footprint and 4000+ team members ensure we’re equipped to provide organizations and their GBS functions with support as they scale up and down.
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We ensure 24/7 coverage, follow-the sun capabilities and deliver right-shore support with delivery centers in the Philippines, Kenya, Egypt, Colombia, Ireland, USA and beyond.
We help global organizations across various industries – healthcare, logistics, legal, mortgage, banking & finance, manufacturing and more – streamline operations and manage costs effectively, in a timely fashion and in a secure environment.
Outsourced healthcare solutions for payer, provider and ancillary organisations designed to relieve administrative burden, supplement staff and impact service delivery
Outsourced back office, finance and accounting support to transportation providers, carriers, freight forwarders and logistics providers
Outsourced CX and customer service solutions for enhanced customer experience and NPS improvements.
For over 20 years, we have partnered with government and regulatory bodies to deliver trusted, secure outsourced customer service and document management.
Working with tech companies and IT hardware and software providers to deliver CX solutions, customer support and technical support services.
As an ISO27001 and PCI-DSS certified outsourcer, we provide BFSI clients with back-office support and contact centre solutions that ensure the security of customer information and client data.
A comprehensive suite of outsourced HR support from back-office activities such as digitization of employee records, payroll and benefits administration to Voice Support for HR enquiries.
Bespoke BPO solutions for clients' needs – back office, customer care and finance and accounting expertise are transferable across industries and business sizes.
Empowering people and communities with limited economic opportunity is at the heart of Impact Sourcing.
We’re listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2023, Everest Group, 2023
For decades, leading brands and specialized enterprises have trusted us to deliver remarkable outcomes through outsourced services. See how we helped this global logistics company achieve 24/7 performance at reduced cost – whilst also practicing impact sourcing.
Our reputation and credibility is as important to us as it is to you! We practice international standards across award-winning services – giving you piece of mind that our outsourcing and BPO global services meet the highest standards, and are efficient, compliant and secure.
BPO practices have evolved significantly. Shifting from focusing on pure cost-saving measures to value-adding activities and strategic partnerships that enhance efficiency and innovation and deliver impact through sustainable practices. Stay abreast of the latest BPO industry with our knowledge resources.
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A purpose-driven provider of Global Business Services solutions that advances sustainable business and operational practices by transforming risk into positive impact and value.
Do you have a solution that would make a good addition to the ADEC Enterprise Marketplace? Fill out the form below and we will be in touch within the next 1-2 business days.
Do you have a solution that would make a good addition to the ADEC Enterprise Marketplace? Fill out the form below and we will be in touch within the next 1-2 business days.
Land Conservation & Sustainable Agriculture Training
Our training programs focus on empowering stakeholders to adopt sustainable land management, agriculture, and conservation practices.
Marine & Ocean Management Training
ADEC offers training for marine conservation, sustainable fisheries, and ocean resource management, aimed at preserving marine biodiversity and ensuring sustainable use of marine ecosystems.
Urban Sustainability & Smart City Training
Our urban-focused training programs help cities and urban projects adopt sustainability measures, enhance resilience, and implement green infrastructure.
Circular Economy & Resource Efficiency Training
ADEC provides training and education to help organizations transition to circular economy models, focusing on resource efficiency and sustainable supply chain practices.
ADEC offers expert project implementation and management support for organizations and companies creating measurable environmental and social impact. We provide hands-on management and oversight to ensure that sustainability-focused initiatives across land, ocean, urban environments, and the circular economy are successfully executed. Our services ensure that projects deliver on their impact goals, remain on budget, and comply with regulatory and sustainability standards.
Land Conservation & Sustainable Agriculture
ADEC provides management services for projects focused on land restoration, agriculture, and biodiversity conservation, ensuring sustainable practices are implemented effectively.
Marine & Coastal Restoration
For marine and coastal projects, ADEC offers specialized management services to protect ocean biodiversity and promote sustainable use of marine resources.
Urban Sustainability & Smart Cities
ADEC provides management services for urban sustainability projects, ensuring the successful execution of climate resilience initiatives, smart city technologies, and infrastructure improvements.
Circular Economy & Waste Management
ADEC offers project management for circular economy initiatives, focusing on recycling, waste management, and sustainable supply chains.
Land Conservation & Sustainable Agriculture
Our programme management services for land- based projects focus on restoring ecosystems, enhancing carbon sequestration, and promoting sustainable agricultural practices.
Marine Conservation & Blue Carbon
For marine and coastal projects, ADEC provides programme management expertise to help protect ocean ecosystems and increase carbon capture in marine environments.
Urban Sustainability & Green Infrastructure
We support urban sustainability initiatives by managing projects that promote climate resilience, reduce environmental footprints, and improve resource efficiency in cities.
Circular Economy Projects
ADEC provides expertise in managing projects that support the transition to a circular economy, from infrastructure development to innovative technologies and sustainable supply chains.
ADEC offers cutting-edge Data & Technology Solutions designed to support impact investors in monitoring and managing sustainability projects. Our solutions leverage advanced technologies, such as satellite monitoring, IoT, blockchain, and data analytics, to provide real-time insights into environmental and social impact. These tools enable investors to make informed decisions, track project progress, and ensure that investments deliver measurable, positive outcomes across land, ocean, urban, and circular economy projects.
Land Conservation & Sustainable Agriculture Technology
We provide advanced technological tools to monitor and manage land conservation and sustainable agricultural projects, ensuring real-time tracking of environmental impacts.
Marine & Ocean Monitoring Technology
For ocean and marine conservation projects, ADEC offers cutting-edge technologies to monitor marine ecosystems and ensure the sustainable management of ocean resources.
Urban Sustainability & Smart City Technology
ADEC provides advanced data and technology solutions to help cities and urban projects enhance sustainability, improve efficiency, and build resilience against climate challenges.
Circular Economy & Supply Chain Technology
ADEC offers innovative technology solutions to drive transparency, traceability, and sustainability within circular economy projects and global supply chains.
ADEC provides policy development and advisory services to guide companies, organizations, and projects driving positive environmental and social impact. We support impact investors and their investees in shaping, implementing, and aligning policies that promote sustainability across land management, ocean conservation, urban resilience, and the circular economy. Our expertise ensures that projects not only meet regulatory requirements but also lead the way in sustainable innovation and practice.
Land Conservation & Sustainable Use Policies
We offer expert advisory to support sustainable land management practices that enhance environmental resilience and biodiversity while ensuring long-term sustainability.
Ocean & Marine Conservation Policies
For organizations committed to protecting marine environments, ADEC provides guidance on policy development that safeguards ocean ecosystems and supports sustainable marine economies.
Urban Sustainability & Smart City Policies
Our advisory services in urban sustainability help cities and urban projects design and implement policies that promote energy efficiency, climate resilience, and sustainable growth.
Circular Economy & Waste Management Policies
ADEC supports organizations in developing policies that promote circularity, reduce waste, and encourage sustainable procurement practices.
ADEC offers a suite of Impact Measurement & Reporting solutions designed to help impact investors evaluate the environmental and social outcomes of their investments. Our services are tailored to assess projects across land, ocean, urban sustainability, and the circular economy, providing transparent and reliable data that ensures measurable impact. We enable investors to track key performance indicators (KPIs), monitor progress, and report on the tangible impact of the projects they fund.
Land Conservation & Reforestation Metrics
We provide detailed measurement and reporting on land-based projects, focusing on carbon capture, water use, and ecosystem restoration.
Marine Conservation & Blue Carbon Monitoring
For ocean and marine projects, we specialize in tracking the health of marine ecosystems and quantifying carbon capture in coastal environments.
Urban Sustainability & Climate Resilience Reporting
ADEC offers impact measurement services for urban sustainability projects, focusing on energy efficiency, emissions reductions, and climate resilience.
Circular Economy & Waste Management Metrics
For circular economy projects, we provide specialized measurement and reporting on waste reduction, resource efficiency, and supply chain sustainability.
Land Conservation & Sustainable Use
We support land conservation projects by helping investee companies and organizations secure the funding they need to achieve their goals in sustainable land management.
Ocean Conservation & Blue Economy
For organizations focused on marine conservation and sustainable ocean use, ADEC offers specialized support in accessing critical funding sources.
Urban Sustainability & Green Infrastructure
Our services empower projects that aim to transform cities into sustainable, climate-resilient urban areas through access to specialized funding and investment.
Circular Economy & Waste Management
For organizations focused on reducing waste and promoting circular economy practices, we provide support to access funding and financing mechanisms.