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About Us

Headquartered in Limerick, our operation in Ireland has 20+ years of experience in improving customer services, optimizing processes and driving efficiencies for our clients.

As part of ADEC Workforce we provide award-winning business process outsourcing (BPO) services, including back-office solutions, customer care, technical support and more.

We help organizations across industries – consumer brands, utilities, government bodies – streamline operations and manage costs effectively.

Our services are underpinned by impact sourcing initiatives, creating employment for disadvantaged individuals and communities in Ireland and globally.

About ADEC Workforce

Our Services

Our Ireland operation supports a range of outsourcing services delivered by ADEC Workforce.

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Finance and Accounting
Comprehensive finance and accounting solutions to streamline business operations.
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Human Resources
Outsource HR activities to enhance operational efficiency, reduce costs and elevate your business.
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CX & Customer Care
Delight customers across every touchpoint by outsourcing CX and customer care to an expert provider.
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Process Management Services
Outsource administrative burden and focus on value-adding core activities.
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Award Winning Services Practicing International Standards

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Explore all accreditations, certifications and standards practised at ADEC Workforce.

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Meet ADEC Ireland Team

Joe Cahalane photo
Joe Cahalane
Managing Director
Louise Moloney photo
Louise Moloney
Learning and Development
Marian Harnett photo
Marian Harnett
Human Resources
Michael Lynch photo
Michael Lynch
Customer Insight & WFM
Ger Burke photo
Ger Burke
Operations Director
Lorna O’Keefe photo
Lorna O’Keefe
Finance Director
Thiago Pavoni photo
Thiago Pavoni
Quality Manager

Workforce Highlights

4.3 years

Average tenure

50

Employees

100%

Senior roles filled internally

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Our Employees Benefit From

  • Private health insurance
  • Employee Assistance Programme (EAP)
  • Further education programme
  • Bike to work scheme
  • On-site parking
  • A supportive and welcoming environment
  • Monthly social and engagement activities
  • Training and development
  • Generous benefits
  • Deep industry expertise
  • Renowned business leadership
  • Purpose-driven workplace

What Our People Say

What Our People Say

The work is varied and fast-paced and draws upon all corners of my experience, every day here is different and interesting in its own right.  I work with a great team of people and continue to learn from my interactions with them and the experience that they bring. I’ve been given opportunities to grow so that when opportunities to advance have come along, I have been able to go for and achieve them here.
Michael Lynch, Customer Insights & WFM

Expand Your Knowledge

Article Multi-lingual technical support across Europe thumbnail
Multi-lingual technical support across Europe
Article Why consider outsourcing in a recession? thumbnail
Why consider outsourcing in a recession?
Case Study CDP Improves Scoring Efficiency with BPO Expertise thumbnail
CDP Improves Scoring Efficiency with BPO Expertise
Downloads GBS Insights: Socially Sustainable Outsourcing and ESG thumbnail
GBS Insights: Socially Sustainable Outsourcing and ESG
Case Study Global Logistics company ensures 24/7 performance at reduced cost with outsourcing thumbnail
Global Logistics company ensures 24/7 performance at reduced cost with outsourcing

Contact Us

ADEC Ireland

Walton House, National Technology Park
Lonsdale Road
Plassey, Limerick 

+353 (0) 61 51 61 01

Ireland@adec-innovations.com 

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